Cool Travel Iceland´s Terms, Conditions & Cancellation Policies

Terms and Conditions

• Cool Travel Iceland reserves the right to ask for a non-refundable Consultation fee of 15,000 ISK (approx 150 USD) anytime between the first Quote has been sent and the deposit or final payment has been made. The consultation fee will be deducted from the final payment if the customers continues to book with Cool Travel Iceland.

 

• Deposit of 20% shall be paid on confirmation and is non-refundable. The remaining amount shall be paid no later than 8 weeks before arrival. If the tour is booked with less than 8 weeks advance the full payment shall be paid at the time of booking.

 

• Invoice for the remaining balance will be sent out 9 weeks before arrival and is due 7 days later or 8 weeks before arrival.

 

• By paying the deposit, customer accepts the terms and cancellation policy of Cool Travel Iceland.

 

• Payment of deposit confirms the trip.

 

• For our service we charge a service fee that is included in the price we send you.

 

• Our service entails a total package price and therefore a break down of price is not obtainable.

 

• Cool Travel Iceland offers the following payment options:

       ·Wire Transfer via IBAN and SWIFT (fees may apply by your bank).

       ·By secure Credit Card link payable with all major Credit Cards (credit card fee applies:        

         VISA & MasterCard 1.5%, AMEX 3.95%, Others 3.95%).

 

• Invoice is due 7 days after receipt.

 

• The final price will always be given in ISK. Currency exchange rates are only for guidance.

Cancellation Policies for Individuals

 

  • The customer shall inform Cool Travel Iceland of any cancellations as soon as possible. All cancellations must be in writing and confirmed by Cool Travel Iceland.
  • Cancellations for customer bookings must be reported no later than two weeks prior to customer's arrival date. Any cancellations made later than two weeks prior to customer's arrival date will oblige the customer to pay 50% of the customers booking. Any cancellations made less than 48 hrs before customer arrival will oblige the customer to pay full 100% of the customers booking.

Cancellation Policies for Groups

 

  • The customer shall inform Cool Travel Iceland of any cancellations as soon as possible. All cancellations must be in writing and confirmed by Cool Travel Iceland.
  • For groups (20+ pax), Cool Travel Iceland reserves the right to revise the Cancellation policy as followed.
    • 76+ days prior to arrival of group: Cancellation of group free of charge
    • 56-75 days prior to arrival of group: 25% charge of total group booking
    • 31-55 days prior to arrival of group: 50% charge of total group booking
    • 15-30 days prior to arrival of group: 75% charge of total group booking
    • 0-14 days prior to arrival of group: 100% charge of total group booking

 

-The Cool Travel Iceland Team